If you are one of the lucky ones who has not had to shut their doors yet, keep in mind the phrase “People will forget what you said, but they will never forget how you made them feel”. And that it is how you treat people right now, that
could determine your success or failure.
Today I had a thought, well maybe more than one, but we will focus on this one for now.
My thought was around handling complaints/problem guests, particularly in this current climate.
Read MoreI share my top tips for solo travellers in this week’s edition of Woman’s Weekly.
Read MoreWith staycations becoming increasingly popular, along with demands for exclusive use properties for private parties or retreats, I am going to be bringing some great properties to your attention. So stay tuned!
Read MoreThink you are not a foodie? Does the very word conjure up images of molecular cuisine, Michelin star dining, a restaurant critic sitting alone at a table, criticising but not really enjoying his food? No, you are not a foodie, or are you?
Read MoreWhilst I cannot wave a magic wand and make it all run smoothly, there are ways to make it a little less stressful and add a little luxury.
Read MoreRecently a friend asked for some tips to manage jet lag. Personally, I do not take medication to help me sleep, or melatonin, preferring to manage my body clock myself. Below are my tips, based on 25+ years of frequent air travel and time differences to manage.
Read MoreHere are some of the top reasons from seasoned travellers, as to why travelling with hand luggage only, is their preference.
Read MoreSince no-one reads to the bottom of long blog posts, I decided to split this into two, particularly as I have three more briefs to cover!
Read MoreRecently I asked a group of ladies, what would be their idea of a romantic weekend away. Since their answers were all quite different, I decided to choose one property that I think might suit each brief.
Read MoreFor couples that have yet to decide what they would like to do, I usually have both of them make a list of what is on their bucket list and then we notes.
Read MoreGleneagles is so much more than just golf. So what else could I do in the little time that I was there?
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